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From the Nov. 3, 2003 editions of the Milwaukee Journal Sentinel
New York - For the past three years, American workers have been overworked and
overstressed. But they have stayed put.
That's not going to be the case when the job market finally picks up. Companies
are likely to face an exodus of disgusted employees seeking greener pastures, leaving
them shorn of their best workers just as the economic recovery gathers steam.
There will be a "significant round of musical chairs," said Michael Distefano,
vice president of global marketing for Korn/Ferry International, a recruitment and
consulting firm based in Los Angeles.
The companies that will best manage this period are those that have already identified
their essential workers, the "A" people who bring dynamism, energy and results
to their organization, he said. The "A" people will already have received
tokens of upper management's esteem - perhaps even a retention bonus.
This will be especially important after the past three years, which have been marked
by staff and budget cuts and increased workloads, Distefano said.
Recent surveys consistently have shown American workers to be in a sour mood:
38% of American middle managers are currently looking for another job, according
to an Accenture survey.
62% of executives in a global survey are unhappy with their positions, reported
Korn/Ferry International.
Half of workers polled would dump their current jobs for $1,000 in equity or an
extra 10 vacation days.
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Add the growing cynicism of corporate scandals and payouts to top
officers in the tens of millions, and no one is feeling especially reverent or warm
about corporate America right now. Which is why many companies are in for a shock
when companies must add staff to grow.
"People feel pent up," Distefano said. "They're burning
out. How long can any thoroughbred run?"
The finish line, however, may be in sight. Another survey reports
that employers believe the worst is over. Watson Wyatt Worldwide, a human resources
consulting firm, surveyed 400 companies and found that employers are planning bigger
bonuses and less burdens for their workers in 2004.
"There's recognition of the fact that we (employers) can't keep
reducing the deal, taking a chunk out of the employee's wallet," said Laura Sejen,
director of the survey.
The companies that are most effective at retaining their top talent
do several things well, said Sejen, especially the allocation of bonus pay. These
companies, she said, see bonus pay as an investment, rather than as a routine and
predictable expense to be dolled out without too much thought.
Successful companies also have made non-monetary elements part of
their culture, Sejen said. This includes retirement plans - 401(k) plans are preferred
- which are a high priority of top workers.
Other non-monetary rewards for employees include more flexible scheduling
and the holy grail of the American worker - vacation days. None of these elements
- bonus pay tied to merit, defined contribution plans, more flexible time - is "rocket
science," Sejen said. "The challenge often lies in the implementation,"
she said.
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